Refund Policy
Last updated: 4/12/2026
1. General Refund Policy
InvoicesOS offers a 30-day money-back guarantee for new customers. If you're not satisfied with our service within the first 30 days of your initial subscription, we'll provide a full refund.
Eligibility Requirements:
- Request must be made within 30 days of initial subscription
- Must be your first subscription to InvoicesOS
- Account must be in good standing (no violations of terms)
- Provide specific feedback about why you're requesting a refund
2. Monthly Subscriptions
For monthly subscriptions, refunds are handled as follows:
- First 30 days: Full refund available
- After 30 days: No refunds for the current billing period
- Cancellation: Service continues until end of billing period
- Downgrades: Effective at next billing cycle
3. Annual Subscriptions
Annual subscriptions offer significant savings and have the following refund terms:
- First 30 days: Full refund available
- 30-60 days: Prorated refund for unused months
- After 60 days: No refunds available
- Service interruption: If our service is unavailable for more than 24 hours, you may request a prorated credit for the downtime
4. Non-Refundable Items
The following items are non-refundable:
- Setup fees or one-time charges
- Add-on services or custom development
- Third-party integrations or services
- Data migration services
- Training or consulting services
- Overage charges beyond plan limits
5. Refund Process
Processing Time
Refunds are typically processed within 5-10 business days.
How to Request a Refund:
- Contact our support team at refunds@invoicesos.com
- Include your account email and subscription details
- Explain the reason for your refund request
- Our team will review and respond within 48 hours
- Approved refunds will be processed to original payment method
6. Service Credits
In certain situations, we may offer service credits instead of refunds:
- Extended service downtime (more than 4 hours)
- Data loss due to our system errors
- Billing errors or overcharges
- Feature unavailability affecting your business
Service credits are applied to future billing periods and cannot be converted to cash refunds.
7. Account Suspension and Termination
If your account is suspended or terminated for violation of our Terms of Service:
- No refunds will be provided for the current billing period
- Outstanding charges must be paid immediately
- Data export will be provided within 30 days
- Future subscription privileges may be revoked
8. Price Changes
If we change our subscription prices:
- Existing customers are grandfathered at current prices for 6 months
- Price changes are announced at least 30 days in advance
- You may cancel before price changes take effect
- No refunds are provided for price differences
9. Dispute Resolution
If you disagree with our refund decision:
- First, contact our support team for reconsideration
- Provide additional information or context
- Request escalation to a senior support representative
- Final decisions are made by our management team
10. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
11. Contact Information
For refund requests or questions about this policy, please contact us: